PrimeLink Logo
Terms of Service

Last Updated: June 24, 2025

Welcome to PrimeLink! These Terms of Service ("Terms") govern your access to and use of the PrimeLink website (primelink.app), our SaaS platform, including PrimeLink Chat, PrimeLink Insights, and any related services, software, and documentation (collectively, the "Service") provided by Trinity Technologies Ltd. ("PrimeLink," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Service. If you are using the Service on behalf of an organization or entity ("Organization"), then you are agreeing to these Terms on behalf of that Organization, and you represent and warrant that you have the authority to bind the Organization to these Terms. In that case, "you" and "your" will refer to that Organization.

1. Service Description

PrimeLink provides a suite of AI-powered tools designed to enhance online user engagement, streamline operations, and provide actionable insights. This includes, but is not limited to:

  • PrimeLink Chat: An AI chat widget that can be trained on user-provided documents and website content to interact with end-users.
  • PrimeLink Insights: An analytics service providing insights into chat interactions (features may vary by plan).
  • Associated configuration dashboards, APIs, and documentation.

2. Account Registration and Use

  • Eligibility: You must be at least 18 years old to use the Service.
  • Account Creation: To access certain features of the Service, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
  • Account Responsibility: You are responsible for safeguarding your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. PrimeLink cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.
  • Beta Services: If you are invited to or access any beta or pre-release features ("Beta Services"), you acknowledge that these Beta Services are provided "AS-IS," may contain bugs or errors, and may be changed or discontinued at any time without notice. Your use of Beta Services is at your own risk. During beta periods, access may be restricted (e.g., to whitelisted users).

3. User Content and Data

  • Your Content: You retain all ownership rights to the content you upload or provide to the Service, including documents for training AI, website URLs for indexing, and any data generated through your use of the chat widget with your end-users ("User Content").
  • License to PrimeLink: By providing User Content to the Service, you grant PrimeLink a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with the Service and PrimeLink's (and its successors' and affiliates') business, including for the purpose of operating, promoting, and improving the Service, and to develop new services. This license includes the right for PrimeLink to make User Content available to third-party AI service providers (e.g., LLM providers like Fal.ai) as necessary to provide the Service's functionalities. We will use commercially reasonable efforts to ensure such third parties adhere to confidentiality obligations.
  • Responsibility for User Content: You are solely responsible for your User Content and the consequences of posting, publishing, or sharing it. You represent and warrant that you have all necessary rights, licenses, consents, and permissions to grant the foregoing license to us and that your User Content does not and will not infringe, misappropriate, or violate any third-party rights (including intellectual property rights or rights of privacy or publicity) or any applicable law or regulation.
  • Data Processing: Our use of personal data within User Content is governed by our Privacy Policy.
  • Knowledge Base Content: You are responsible for ensuring that the documents and website content you provide for knowledge base creation are accurate, lawful, and do not infringe on third-party rights. The quality and accuracy of AI responses will depend heavily on the quality of the User Content provided.

4. Acceptable Use

You agree not to misuse the Service or help anyone else to do so. You agree not to:

  • Probe, scan, or test the vulnerability of any system or network.
  • Breach or otherwise circumvent any security or authentication measures.
  • Access, tamper with, or use non-public areas of the Service, PrimeLink's computer systems, or the technical delivery systems of PrimeLink's providers.
  • Interfere with or disrupt any user, host, or network, for example by sending a virus, overloading, flooding, spamming, or mail-bombing any part of the Services.
  • Use the Service to generate or disseminate illegal, harmful, fraudulent, infringing, or offensive content. This includes, but is not limited to, hate speech, harassment, or content that exploits, abuses, or endangers children.
  • Use the Service to generate responses that are intentionally misleading, false, or deceptive (unless clearly marked as satire or fiction).
  • Attempt to reverse engineer or discover the underlying source code or proprietary algorithms of the Service or the AI models used, except to the extent permitted by applicable law.
  • Violate any applicable law or regulation.

5. Fees and Payment (Placeholder)

This section will be updated once billing systems are implemented.

  • Subscription Plans: Certain features of the Service may be subject to payment of fees based on subscription plans ("Plans"). Plan details, including features, usage limits (e.g., messages, data storage/processing), and pricing, will be available on our website.
  • Billing: We will bill you through an online billing account for purchases of Plans. You agree to pay all charges at the prices then in effect for your purchases.
  • Renewal: Subscription Plans may automatically renew unless canceled.
  • Changes to Fees: We reserve the right to change our Plan fees upon reasonable prior notice.
  • Taxes: All fees are exclusive of applicable taxes, which you are responsible for paying.

6. Intellectual Property

  • PrimeLink IP: The Service (excluding User Content) including its "look and feel" (e.g., text, graphics, images, logos), proprietary content, information, and other materials, are protected by copyright, trademark, and other laws of Ghana and foreign countries. Except as expressly provided in these Terms, PrimeLink and its licensors exclusively own all right, title, and interest in and to the Service.
  • Feedback: We welcome feedback, comments, and suggestions for improvements to the Service ("Feedback"). You grant us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable, and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon, and otherwise exploit the Feedback for any purpose.

7. Third-Party Services and AI Models

The Service integrates with and utilizes third-party services, including Large Language Models (LLMs) provided by companies such as Fal.ai (which may use models from Google, OpenAI, Anthropic, etc.).

  • Your use of such third-party AI models through our Service may be subject to the terms and conditions of those third-party providers.
  • PrimeLink is not responsible for the accuracy, availability, or reliability of any third-party AI models or the content they generate. AI-generated content may sometimes be inaccurate, incomplete, or offensive. You should critically evaluate any information provided by the AI.
  • Output from AI models is generated content and does not represent PrimeLink's views.

8. Termination

  • By You: You can stop using the Service and terminate your account at any time.
  • By PrimeLink: We may suspend or terminate your access to the Service at any time, with or without cause or notice, for any reason, including, but not limited to, if you breach these Terms.
  • Effect of Termination: Upon termination, your right to use the Service will immediately cease. We may delete your User Content from our systems, subject to our data retention policies and applicable law. Clauses that by their nature should survive termination will continue to apply (e.g., intellectual property, disclaimers, limitation of liability).

9. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, PRIMELINK EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

PRIMELINK MAKES NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. PRIMELINK MAKES NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION OR CONTENT ON THE SERVICE, INCLUDING AI-GENERATED RESPONSES. YOU ACKNOWLEDGE THAT AI-GENERATED CONTENT MAY CONTAIN INACCURACIES OR ERRORS AND YOU AGREE TO USE SUCH CONTENT AT YOUR OWN RISK.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PRIMELINK NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE, INCLUDING AI-GENERATED CONTENT; AND (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT PRIMELINK HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRIMELINK'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE, IN AGGREGATE, WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO PRIMELINK FOR USE OF THE SERVICE IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100.00), IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO PRIMELINK.

11. Indemnification

You agree to defend, indemnify, and hold harmless PrimeLink and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Service; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your User Content caused damage to a third party. This defense and indemnification obligation will survive these Terms and your use of the Service.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of Ghana, without consideration of its conflict of law principles.

Any dispute, claim, or controversy arising from or related to these Terms, including their breach, termination, enforcement, interpretation, or validity—along with any questions regarding the scope or applicability of this arbitration agreement—shall be resolved through arbitration in Accra, Ghana, before a single arbitrator. The arbitration will be conducted by the International Chamber of Commerce in accordance with its applicable Rules of Arbitration. The resulting award may be enforced in any court with appropriate jurisdiction. This provision does not prevent either party from seeking provisional remedies in support of arbitration from a competent court.

Alternatively, for small claims, either party may opt to resolve the dispute in a small claims court in Accra, Ghana, provided the claim meets the necessary qualifications.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.

14. Contact Information

If you have any questions about these Terms, please contact us at: legal@primelink.app or via mail at:

Trinity Technologies Ltd.
P.O. Box CT 751
Cantonments
Accra, Greater Accra, Ghana
Ghana